Is this Playacar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playacar hotel have a swimming pool?

Yes, this Playacar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar hotel?

Best-rates for the Playacar hotel starts from $129 per night with includes Security/Safety, Bedding/Linens, Wellness Facilities, Guest Services, Air Conditioner, Parking, Pool, Balcony/Terrace, Bar, Child Friendly, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playacar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar hotel?

Based on the information reported by the owner or manager, the Playacar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Eurostars Hacienda Vista Real Hotel | Hotel in Playa del Carmen

| 8.2 (708 Reviews) | 1 Bathroom

Playacar Hotel | Eurostars Hacienda Vista Real Hotel

Hotel in Playacar, Playa del Carmen

Hotel with free parking, 10-minute walk to Playacar Golf Club
An outdoor pool, a swim-up bar, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Housekeeping is available on request.
Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Bedding/Linens

Wellness Facilities

Bar

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Towels

Eco-friendly toiletries

Hair dryer

Bathtub or shower

Bedroom

Air conditioning

Bed sheets

Safe

Energy-saving switches

Laptop-friendly workspace

LED light bulbs

Bulk dispenser for toiletries

Connecting rooms available

Recycling

Soundproofing

Water-efficient showers only

Eco-friendly cleaning products provided

Phone

Breakfast

Room service available

1 swim-up bar

Coffee/tea filters (reusable)

Parking

Roundtrip airport shuttle (surcharge)

Free uncovered self parking on site

Accessibility

This property does not have elevators

20 stairs to reach property

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Upper floors accessible by stairs only

Activities

Golfing

Beach access

Outdoor pool

Entertainment

LED TV

General

Water dispenser

English

Spanish

Vegetarian dining options

Smoke-free property

At least 80% lighting from LEDs

Reusable cups only

Living plant wall

No plastic coffee stirrers

Water dispenser

Double-glazed windows

Biodegradable coffee stirrers

No plastic soda bottles

Local artist showcase

Comprehensive food waste policy

Local culture & ecosystem education

At least 80% of food locally-sourced

No plastic water bottles

Locally-owned & organized tours & activities

Biodegradable drinking straws

Vegan dining options

No plastic drinking straws

Reusable tableware only

Comprehensive recycling policy

Guest Services

Outdoor pool

Laundry facilities

Soundproofed rooms

Dry cleaning service

Change of towels (on request)

Tour/ticket assistance

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Concierge services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Karen

Oct 31, 2025 12:12:38 AM

Review Score: 6

Summary: Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs

See All Reviews

Room Arrangement

Room Info	Facilities
Communicating Double Rooms 4 adults + 1 child Room Size: m² 3 Queen Bed and Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 2, No cribs (infant beds), Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Premium Double Room Single Use, Terrace Room Size: m² 2 Double Beds	General Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Classic Double Room Single Use Room Size: m² 1 Queen Bed	General Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Double Room Premium with Terrace Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Ping - 19, Number of living rooms 0, Square meters - 63, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Balcony, Separate bedroom, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Family Room (2 Adults) Room Size: m² 2 Double Beds	General Bed count minimum 2, Bed count maximum 2
Family Room (2 Adults and 2 children) Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Ping - 19, Number of living rooms 0, Square meters - 63, Private bathroom, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Communicating Double Rooms 4 adults Room Size: 969 square feet m² 3 Double Beds and Queen Bed	General Number of living rooms 0, Private bathroom, Square feet - 969, Ping - 27, Number of bedrooms - 2, No cribs (infant beds), Square meters - 90, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Royal Suite (Single Use) Room Size: m² 1 Queen Bed	General Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Communicating Double Rooms 3 adults + 3 child Room Size: m² 3 Queen Bed and Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Number of bathrooms - 1, Bed count minimum 3
Classic Double Room Room Size: 248 square feet m² 1 Queen Bed	General Square feet - 248, Private bathroom, No cribs (infant beds), Number of bedrooms - 1, Ping - 7, Bed count minimum 1, Square meters - 23, Bed count maximum 1
Communicating Double Rooms 4 adults + 2 child Room Size: 969 square feet m² 3 Double Beds and Queen Bed	General Number of living rooms 0, Private bathroom, Square feet - 969, Ping - 27, Number of bedrooms - 2, No cribs (infant beds), Square meters - 90, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Family Room (3 Adults and 1 child) Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Ping - 19, Number of living rooms 0, Square meters - 63, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Family Room (2 Adults and 1 child) Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Ping - 19, Number of living rooms 0, Square meters - 63, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Double Room, Multiple Beds (Communicating 2 Adults) Room Size: m² 3 Double Beds and Queen Bed	General Bed count maximum 3, Bed count minimum 3
Communicating Double Rooms 3 adults + 2 child Room Size: m² 3 Queen Bed and Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Number of bathrooms - 1, Bed count minimum 3
Royal Suite Room Size: 969 square feet m² 1 Queen Bed	General Number of living rooms 0, Private bathroom, Square feet - 969, Ping - 27, Number of bedrooms - 2, No cribs (infant beds), Square meters - 90, Balcony, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Communicating Double Rooms 2 adults + 3 child Room Size: m² 3 Queen Bed and Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Number of bathrooms - 1, Bed count minimum 3
Communicating Double Rooms 5 adults Room Size: 969 square feet m² 3 Double Beds and Queen Bed	General Number of living rooms 0, Private bathroom, Square feet - 969, Ping - 27, Number of bedrooms - 2, No cribs (infant beds), Square meters - 90, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Family Room (3 Adults) Room Size: 678 square feet m² 2 Double Beds	General Square feet - 678, Ping - 19, Number of living rooms 0, Square meters - 63, Private bathroom, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Communicating Double Rooms 5 adults + 1 child Room Size: 969 square feet m² 3 Double Beds and Queen Bed	General Number of living rooms 0, Private bathroom, Square feet - 969, Ping - 27, Number of bedrooms - 2, No cribs (infant beds), Square meters - 90, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3