Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $134 per night with includes Fireplace/Heating, Entertainment, Pool, Balcony/Terrace, Accessibility, Transportation/Shuttle, Internet, Parking, Private Pool, Business Services, Guest Services, Restaurant, Child Friendly, Laundry, Air Conditioner, Wheelchair Accessible, Security/Safety, Wellness Facilities, Designated Smoking Area, Bar, Toiletries, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.5 (555 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Sofitel Hangzhou Westlake is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Internet, Parking, and several others. This is a 5 star rated property and has over 555 reviews with the average score of 8.5 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Hangzhou Westlake in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Hangzhou Westlake”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Kids' meals

Wine/Champagne

Special diet meals (on request)

Restaurant

Fruit

Parking

Parking garage

Parking on site

Parking

Free parking

Private Parking

Accessibility

Bathroom emergency cord

Raised toilet

Toilet with grab rails

Wheelchair accessible

Activities

Indoor pool (year-round)

Sauna

Indoor pool

Fitness

Locker rooms

Happy hour

Fitness center

Steam room

General

Air conditioning

Facilities for disabled guests

Non-smoking rooms

Elevator

Designated smoking area

Adults only

Heating

Safe

Guest Services

Fax/Photocopying

Daily housekeeping

Baggage storage

Concierge

Room service

Laundry

Meeting/Banquet facilities

Ironing service

Dry cleaning

Express check-in/out

Tour desk

ATM on site

Currency exchange

24-hour front desk

Car rental

Lockers

Business center

Private check-in/out

Invoice provided

Internet

Internet

Outdoors

Outdoor furniture

Terrace

Sun deck

Security/Safety

Fire extinguishers

Key card access

CCTV in common areas

CCTV outside property

Security alarm

24-hour security

Smoke alarms

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Physical distancing in dining areas

Delivered food covered securely

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Thermometers for guests provided by property

Face masks for guests available

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Cashless payment available

Physical distancing rules followed

Spa

Swimming pool

Heated pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please kindly note that the spa is currently unavailable. in the event of the club lounge being closed, reservations including club benefits may be enjoyed at the lobby bar on the first floor. thank you for your understanding.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Michael

Feb 13, 2026 08:00:00 AM

Review Score: 8

Netherlands

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: The location is fantastic, just by the West Lake and close to metro/bus. The room was quiet and comfortable, and the breakfast buffet was excellent with great variety of.

Negative: The swimming pool is tiny

Summary: A relaxing stay with a lovely location

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Entire unit wheelchair accessible, Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Toilet with grab rails, Roll-in shower Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter Exclusive services Complimentary access to conference room/business areas, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Junior Suite - Open-plan studio design Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Fruit, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Alarm clock, Linens, Walk-in closet, Wardrobe or closet, Childrens' cribs View City view, View Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter Exclusive services Complimentary access to conference room/business areas, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Interconnecting room(s) available, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, View, Quiet street view Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Shower chair Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses View City view Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter Exclusive services Complimentary access to conference room/business areas, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Mosquito net, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sitting area, Sofa, Desk View City view, View Bedroom Wardrobe or closet, Linens, Alarm clock, Childrens' cribs Kitchen Electric kettle, Dining table, Wine glasses Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Fruit, Minibar, Bottle of water Bathroom Body soap, Spa tub, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Bathrobe, Slippers, Bathtub, Shower cap, Walk-in shower, Towels, Shower, Toilet, Private bathroom General Air conditioning, Tile/Marble floor, Trash cans, Carpeted, Iron, Ironing facilities, Fire extinguisher, Suit press, Smoke Alarm, Safe, Key card access Media & Technology Flat-screen TV, TV, Satellite channels, Telephone, Pay-per-view channels, Cable channels Activities Hot tub Living Area Sitting area, Sofa, Desk Bedroom Alarm clock, Linens, Walk-in closet, Wardrobe or closet, Childrens' cribs View City view, View Services Executive lounge access, Wake-up service Kitchen Coffee machine, Electric kettle, Dining table, Wine glasses Outdoors Terrace Accessibility Raised toilet, Upper floors accessible by elevator, Adapted bath, Accessible by elevator Room amenities Socket near the bed, Fold-up bed, Clothes rack, Feather pillow, Non-feather pillow, Pajamas, Adapter Exclusive services Complimentary access to conference room/business areas, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Shower cap, Bathtub, Towels, Shower, Toilet, Shampoo Media & Technology Satellite channels, TV, Cable channels, Telephone General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Shower cap, Bathtub, Towels, Shower, Toilet, Shampoo Media & Technology Satellite channels, TV, Telephone General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Body soap, Free toiletries, Toothbrush, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Shower cap, Bathtub, Towels, Shower, Toilet, Shampoo Media & Technology Satellite channels, TV, Telephone General Fire extinguisher, Air conditioning, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Linens, Alarm clock Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed

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From US $73

9.9 (20 Reviews)

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Cheng Zhai

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Sofitel Hangzhou Westlake | Hotel in Hangzhou

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Hotel in Shangcheng, Hangzhou

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility