Is this The Ritz-Carlton, Shenzhen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Ritz-Carlton, Shenzhen have a swimming pool?

Yes, this The Ritz-Carlton, Shenzhen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Shenzhen?

Best-rates for the The Ritz-Carlton, Shenzhen starts from $298 per night with includes Air Conditioner, Wheelchair Accessible, Balcony/Terrace, Toiletries, Child Friendly, Accessibility, Wellness Facilities, Spa, Entertainment, Breakfast, Kitchen, Parking, Pool, Designated Smoking Area, TV, Security/Safety, Business Services, Bedding/Linens, Bar, Hot Tub, Restaurant, Guest Services, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Shenzhen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Shenzhen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Shenzhen is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Shenzhen?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Shenzhen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Shenzhen?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Ritz-Carlton, Shenzhen | Hotel in Shenzhen

| 9.4 (560 Reviews) | 1 Bathroom

Central Business District Hotel | The Ritz-Carlton, Shenzhen

Hotel in Central Business District, Shenzhen

Luxury hotel with 3 restaurants connected to the convention center in Shenzhen
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Free toiletries

Bathrobes

Separate bathtub and shower

Hair dryer

Towels

Shampoo

Toothbrush and toothpaste (on request)

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Pillow menu

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Premium bedding

Bed sheets

Phone

Safe

Soundproofing

Recycling

Laptop-friendly workspace

Iron/ironing board

Free newspapers

Water-efficient showers only

Local maps

Access via exterior corridors

Slippers

Energy-saving switches

Turndown service

LED light bulbs

Separate sitting area

Breakfast

2 bars/lounges and 1 poolside bar

3 restaurants and 1 coffee shop/cafe

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 for adults and CNY 108.5 for children

Coffee/tea in common area(s)

24-hour room service

Free bottled water

Electric kettle

Local meal delivery service

Free tea bags/instant coffee

Minibar

Parking

Limo/town car service

Wheelchair-accessible parking and van parking available

Onsite parking options include a garage

Train station pick-up shuttle (surcharge)

Free secured self parking on site

Secured extended parking on site (CNY 60 per day)

24-hour roundtrip airport shuttle (surcharge)

Electric car charging station on site

Accessibility

Low-height electrical outlets in bathroom

Elevator

Wheelchair-accessible van parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Lever door handles

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Doorbell and phone notification

1 on-site accessible parking spaces

Wheelchair-accessible public washroom

Portable bathtub seat

Transfer shower

Wheelchair-accessible concierge desk

Wheelchair-accessible parking

Wheelchair-accessible pool

Wheelchair-accessible restaurant

Elevator door width (inches): 43

Wheelchair-accessible path of travel

Visual fire alarm

Height-adjustable showerhead

In-room accessibility

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Activities

Health/beauty spa

Mountain climbing

Sauna

Yoga classes

Full-service spa

Outdoor pool

2 hot tubs

Steam room

Pilates classes

Fitness classes

Lifeguards on site

24-hour fitness center

Entertainment

DVD player

Satellite channels

General

Meeting room

Business center

Conference center (15737 square feet of space)

Ballroom

Front-desk safe

Gift shop/newsstand

ATM/banking services

Elevator

Free newspapers in lobby

Water dispenser

Banquet hall

Chinese (Cantonese)

English

Chinese (Mandarin)

No plastic coffee stirrers

Rooftop garden

Double-glazed windows

Romance packages available

Couples dining

Vegan dining options

At least 80% lighting from LEDs

Vegetarian dining options

Comprehensive recycling policy

Designated smoking areas (fines apply)

Comprehensive food waste policy

Biodegradable coffee stirrers

Guest Services

Outdoor pool

DVD player

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Soundproofed rooms

Fence around the pool

Laundry facilities

Snack bar/deli

Daily housekeeping

Change of bedsheets (on request)

Wedding services

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Hair salon

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

In-room WiFi speed: 25+ Mbps

Outdoors

Garden

Pool sun loungers

Lifeguards on site

Pool umbrellas

Spa

Massage/treatment rooms

Sauna

Hot tub

Body scrubs

Hydrotherapy

Aromatherapy

Body treatments

Outdoor treatment areas

Body wraps

Massage - Thai

Steam room

Reflexology

8 treatment rooms

Couples treatment room(s)

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for cny 525 per day. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 217 for adults and cny 108.5 for children airport shuttle fee: cny 600 per vehicle (one way) secured extended parking fee: cny 60 per day rollaway bed fee: cny 525 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Fiona

Jan 14, 2026 02:59:07 PM

Review Score: 10

Summary: Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.

See All Reviews

Room Arrangement

Room Info	Facilities
Premier King Bed Room Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 17, Desk, Square feet - 592, Down comforter, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Discovery Suite Room Size: 533.7 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 15, Square meters - 49.6, Club level room, Square feet - 533.7, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Club Executive King Bed Suite Room Size: 1119 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Separate bedroom, Extra bed count 1, Separate dining area, Ping - 31.45, Desk, Square meters - 104, Club level room, Square feet - 1119, Bed count minimum 1, Bed count maximum 1, City view
Deluxe King Bed Room Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Down comforter, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Club Deluxe King Bed Room Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Square feet - 538, Desk, Ping - 15.12, Club level room, Down comforter, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Club Executive Twin Bed Suite Room Size: 1119 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Desk, Square meters - 104, Club level room, Square feet - 1119, Extra bed count 1, Ping - 31, Bed count minimum 2, City view, Bed count maximum 2
Premier Suite Room Size: 1119 square feet m² 1 King Bed	General Window screens, Number of living rooms 0, Number of bedrooms - 0, Separate bedroom, Extra bed count 1, Pool view, Ping - 31.45, Desk, Square meters - 104, Club level room, Square feet - 1119, Down comforter, Bed count minimum 1, Bed count maximum 1
Oasis Suite Room Size: 1119 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Desk, Square meters - 104, Club level room, Square feet - 1119, Bed count minimum 1, Extra bed count 1, Ping - 31, Bed count maximum 1, City view
Design Garden View King Room Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Design Premier King Room Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 17, Coffee/tea maker, Square feet - 592, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Design Garden View Twin Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Garden view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Club Premier King Bed Room Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Desk, Club level room, Square feet - 592, Ping - 16.64, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Design King Room Room Size: 517 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 517, Number of bedrooms - 0, Ping - 15, Coffee/tea maker, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe Garden View King Bed Room Room Size: 538 square feet m² 1 King Bed	General Window screens, Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Square feet - 538, Desk, Garden view, Ping - 15.12, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Design Twin Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Garden View Twin Bed Room Room Size: 538 square feet m² 2 Double Beds	General Window screens, Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Square feet - 538, Desk, Garden view, Ping - 15.12, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
The Ritz-Carlton Suite Room Size: 4801 square feet m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 446, Desk, Square feet - 4801, Club level room, Balcony, Ping - 135, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Premier Twin Bed Room Room Size: 592 square feet m² 2 Double Beds	General Window screens, Number of living rooms 0, Number of bedrooms - 0, Ping - 17, Desk, Square feet - 592, Extra bed count 1, Bed count minimum 2, Square meters - 55, City view, Bed count maximum 2
Carlton Suite Room Size: 1270 square feet m² 1 Double Bed	General Ping - 35.69, Number of living rooms 0, Number of bedrooms - 0, Square meters - 118, Desk, Club level room, Square feet - 1270, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe Twin Bed Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Club Junior Suite Room Size: 667 square feet m² 1 Double Bed	General Square feet - 667, Window screens, Ping - 18.74, Number of living rooms 0, Square meters - 62, Number of bedrooms - 0, Desk, Club level room, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Club Premier Twin Bed Room Room Size: 592 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 17, Desk, Club level room, Square feet - 592, Extra bed count 1, Bed count minimum 2, Square meters - 55, City view, Bed count maximum 2
Club Deluxe Twin Bed Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Club level room, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2